Privacy Policy

Effective Date:

Feb 10, 2026

Faida.club respects your privacy

This policy explains how we collect, use, and protect your information.

At Faida.club (Mysuru), your privacy matters to us. This Policy explains what information we collect when you use our website for gift cards, how we use it, who we share it with, and your rights. By using Faida, you agree to this.

1. Information We Collect

Personal Information:

  • Name, email address, phone number

  • Payment and billing information (we don't store card/bank details; handled via Hubble)

Usage Information:

  • App usage patterns and preferences

  • Transaction history needed to support you (Hubble remains the issuer of record)

  • Device information and identifiers (e.g., device type, IP address)

2. How We Use Your Information

  • To provide and maintain our services (browsing brands, buying & redeeming gift cards)

  • To process transactions and deliver gift cards (via Hubble Money)

  • To communicate with you about orders, updates, and support

  • To improve our site, personalize experiences, and prevent fraud

  • To comply with legal obligations

3. Information Sharing

We may share your information with:

  • Hubble Money (myhubble.money / Gullak Technologies Pvt Ltd) — they power gift card issuance, so we share necessary transaction and account data for fulfillment.

  • Partnered brands/merchants — limited data needed for gift card redemption or verification

  • Service providers (e.g., payment gateways, cloud hosting, analytics tools)

  • Legal authorities or regulators when required by law

We do not sell your personal information.

4. Data Security

We use industry-standard security measures to protect your data. No internet transmission or storage is 100% secure. Keep your account credentials safe.

5. Your Rights

Under Indian laws (including the Digital Personal Data Protection Act, 2023):

  • Access and update your personal information

  • Request deletion of your data (subject to legal retention needs)

  • Opt-out of marketing communications

  • Request data portability

To exercise these rights, email founders@faida.club with your request. For grievances, contact our Grievance Officer at the same email.

6. Children's Privacy

Faida is not intended for users under 18 without verifiable parental/guardian consent. If we discover data collected from a child without proper consent, we'll delete it promptly.

7. Cookies & Similar Technologies

We use cookies and similar tools for essential functions and analytics. You can manage preferences in your browser.

8. Changes to This Policy

We may update this Policy from time to time. The current version is always shown with its Effective Date at the top of this page.

Contact us

FAIDA.CLUB

#27/2A N-1/A, Theobald Road, Nazarbad, Ittigegud, Mysuru – 570010

Email: founders@faida.club